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Caretaker MBS Privacy Policy

Effective Date: November 12, 2025

Scope and Purpose

This Policy applies to information collected through all communication channels including our website, phone, and text communications via Nextiva, as well as any in-person events or professional interactions.

This Privacy Policy ("Policy") explains how Caretaker MBS ("Caretaker," "we," "us," or "our") collects, uses, and protects the information you provide to us through our website www.caretakermbs.com, our related applications, and through offline interactions.

Caretaker MBS provides medical billing and administrative support services for healthcare providers. This Policy outlines how we manage your personal data and maintain your privacy and confidentiality.

This Policy does not apply to third-party websites that we may link to. We have no control over and are not responsible for the privacy practices of such websites. Please review their respective privacy policies.

Data We Collect

  • Personal information such as your name, email address, and phone number.
  • Business information such as practice name, NPI number, and billing details.
  • Technical information including IP address, browser type, and site usage.
  • Communication data such as text messages or call records through Nextiva, strictly related to contracted services.

Use of Information

We use your information only for:

  • Providing and improving our medical billing and administrative services.
  • Communicating with contracted healthcare providers and staff.
  • Sending work-related SMS or call updates via Nextiva.
  • Responding to inquiries and customer support requests.
  • Meeting legal, contractual, and compliance obligations (including HIPAA).

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Caretaker MBS Communication Policy

At Caretaker MBS, we value transparency, compliance, and respect in all our communications. Our goal is to keep clients informed while protecting their privacy and communication preferences.

  1. Use of SMS
    We use SMS text messages only for work-related communication, including updates about your billing account or claims, reminders about service meetings, and internal coordination between Caretaker MBS staff and contracted clients.
    Example: “Hello Dr. Adams, your billing report for October has been finalized and uploaded to your portal. – Caretaker MBS Team”
    We never send promotional or marketing messages through SMS.
  2. Use of Nextiva
    Caretaker MBS exclusively uses Nextiva for communication with contracted healthcare providers and internal team coordination.
    Example: “Hi Dr. Smith, your updated claim batch has been processed. Please review in your dashboard. – Caretaker MBS”
    All communication through Nextiva is strictly professional and work-related, never promotional.
  3. Initial Contact and Consent
    We do not send unsolicited messages or advertisements. If you contact us through our Contact Form or other channels on our website, you consent to being contacted by our team regarding your inquiry. When submitting the form, you agree to the following:
    “I consent to receive text messages from Caretaker MBS. Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.”
  4. Client Communication
    Once a provider becomes a contracted client, communication may include billing and claims updates, RCM (Revenue Cycle Management) information, and help/support for ongoing services.
    Examples: “Hi Dr. Lee, your monthly summary is available in the portal.” / “Reminder: Your AR review meeting is scheduled for Thursday.”
    All communications are strictly related to contracted work.
  5. Consent and Opt-Out Options
    We only send SMS after obtaining your consent. All messages are limited to business-related updates. You may opt out at any time by replying STOP to any SMS.
    Example Opt-Out Message: “You have successfully opted out of SMS communication from Caretaker MBS. Thank you for working with us. For future assistance, please contact info@caretakermbs.com.”

Data Security

Caretaker MBS takes all reasonable precautions to safeguard your information against unauthorized access, alteration, or disclosure. Our systems comply with HIPAA standards to ensure the protection of patient-related information.

Your Rights

You have the right to:

  • Access, review, and correct your information.
  • Request deletion of your data where applicable.
  • Withdraw consent for SMS or Nextiva communications at any time.

 

For assistance, email info@caretakermbs.com.

Contact Information